Privacy Policy

SMS Privacy Policy

Effective Date: January 1, 2026 Last Updated: May 18, 2026

This SMS Privacy Policy describes how Campbell Business Solutions LLC ("we," "us," or "our") collects, uses, and protects the information of individuals who participate in our SMS text messaging program. This policy supplements our general Privacy Policy and applies specifically to data collected and used in connection with SMS communications.

1. Scope of This Policy

Our SMS program is intended for one-to-one business communications between individual employees of Campbell Business Solutions LLC and customers, partners, prospects, or other contacts who have provided their mobile number in the course of an existing or prospective business relationship. We do not use SMS for marketing broadcasts, promotional campaigns, or automated/API-driven messaging.

2. Information We Collect

When you participate in our SMS program, we may collect:

Your mobile phone number
Your name and any business contact details you provide
The content of SMS messages exchanged between you and your Campbell Business Solutions LLC contact
Metadata about messages, including timestamps and delivery status
Records of your consent (opt-in), opt-out requests, and HELP requests
Carrier information necessary to deliver messages

3. How We Use Your Information

We use the information collected through our SMS program to:

Communicate with you about your account, services, appointments, inquiries, or other business matters
Respond to your questions and requests
Coordinate meetings, deliverables, and follow-ups
Maintain records of consent and communications as required by law
Comply with legal obligations, including telecommunications regulations
Improve the quality and security of our communications

We do not use SMS data for advertising, profiling, or automated decision-making.

4. Mobile Information and Third-Party Sharing

Consumer SMS registration data and mobile information will not be transferred, shared, sold, or disclosed to external organizations, except where strictly required by law. All categories listed in Section 2 above, including your mobile phone number and SMS opt-in status, are excluded from any third-party sharing for marketing purposes.

Consumers may contact the message sender with questions about the SMS program by using the contact information provided on the website. We maintain internal controls, employee training, contractual restrictions, and security safeguards designed to prevent unauthorized sharing of user data.

We may share limited information only in the following circumstances:

Service providers: With trusted vendors (such as Go To Phone, Microsoft Teams, telecommunications carriers, and CRM providers) that help us deliver and manage SMS communications. These providers are contractually bound to use the information only to provide services to us.
Legal compliance: When required by law, subpoena, court order, or other valid legal process, or to protect the rights, property, or safety of Campbell Business Solutions LLC, our employees, or others.
Business transfers: In connection with a merger, acquisition, financing, or sale of business assets, subject to standard confidentiality protections.

We do not sell your mobile phone number or message content to any third party.

5. Consent and Opt-In

By providing your mobile number ad opting in on our website form, you agree to receive conversational SMS text messages related to individual business communications, including account updates, general account communications, and responses to your inquiries. Message and data rates may apply. Message frequency may vary. You can text HELP for support and STOP to unsubscribe at any time. For more information, view our privacy policy at https://cbs-la.com/privacy-policy and terms and conditions at https://cbs-la.com/terms-%26-conditions.

6. Opt-Out and HELP

You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive a final confirmation message and no further SMS messages from that number. To resume messages, reply START. For assistance, reply HELP to any message, or contact us using the information in Section 11 below.

7. Message Frequency, Rates, and Carrier Disclaimer

Message frequency varies based on your business interactions and is typically low. Message and data rates may apply according to your wireless carrier plan. Campbell Business Solutions LLC is not responsible for charges from your carrier. Mobile carriers are not liable for delayed or undelivered messages.

8. Data Retention

We retain SMS-related information for as long as necessary to provide the services you have requested, maintain records of consent, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we securely delete or anonymize it.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, alteration, and disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our SMS program is not directed to individuals under the age of 16, and we do not knowingly collect mobile numbers or other information from individuals under 16. If you believe we have collected information from a minor, please contact us so we can delete it.

11. Contact Us

If you have questions about this SMS Privacy Policy or wish to exercise any rights regarding your information, please contact us:

Campbell Business Solutions LLC

Email: info@cbs-la.com

Phone: +1-225-234-8957

You may also contact your designated Campbell Business Solutions LLC representative directly.

12. Changes to This Policy

We may update this SMS Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page and, where appropriate, provide additional notice. Your continued participation in our SMS program after changes are posted constitutes acceptance of the revised policy.

13. Your Rights

Depending on your location, you may have rights under applicable privacy laws (such as the California Consumer Privacy Act, the EU/UK General Data Protection Regulation, or other state and national laws) to access, correct, delete, or restrict use of your personal information. To exercise these rights, contact us at the address in Section 11.